troublesheet.
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IT HELP DESK SOFTWARE · CLOUD-BASED

Simple IT ticketing. Built for your team.

Keep IT requests, conversations, and proven fixes in one compact workspace. Give every ticket an owner, help technicians respond, and keep your team moving.

Troubleshoot with Troublesheet
Sign up Try the demo
No signup to try the demo Organization-based access
Email and live AI require setup.
Explore the full demo

Our clients

TROUBLESHEET AI ASSIST Opt-in pilot

Get the story.
Start the reply.

Turn a long ticket conversation into a clear summary and a useful reply draft. All inside the ticket you’re already working on.

  1. 01
    Catch up without the scroll.

    The issue, what’s been tried, and what’s still missing.

  2. 02
    Give your next reply a head start.

    Use the conversation to create a draft you can edit.

  3. 03
    Keep the final word.

    Your technician reviews and chooses what to send.

Explore AI in the demo Demo uses sample output. Live AI requires provider setup and organization opt-in.
See AI Assist at workInteractive sample
THE TICKET · TS-1042New Request

VPN won’t connect from home

JM
Jordan Miller · Requester

“I restarted my laptop, but the VPN still won’t connect.”

A little help with the next step
Example AI summaryTHE SHORT VERSION

Jordan can’t connect to the VPN from home.

Already tried
Restarted the laptop. Still unable to connect.
Still needed
The exact error message and whether the internet works outside the VPN.
Next step Ask Jordan for the connection error.
Suggested replyDRAFT FOR REVIEW

Hi Jordan,

Thanks for trying a restart. What error message appears when you connect? Does your internet work normally outside the VPN?

That will help us work out the next step.

A starting point you can edit before sending.
AI suggests. Your team decides.

Review, edit, then send. Nothing is sent automatically.

Sample summary and reply · Live output varies by ticket.

Your workspace. Your rules. Admins choose access, actions, and monthly limits.

Focused on the conversation. Private notes, attachments, and unsent drafts stay out of AI context.

An IT technician wearing a headset helps a customer from her workstation.
SUPPORT STARTS WITH A PERSONHelp people get back to work.
A BETTER EXPERIENCE, ON BOTH SIDES.

Professional support.
A human connection.

Behind every request is someone who needs to move forward. Give your technicians the context to help—and your customers a clear view of what happens next.

Communication with continuityKeep replies, updates, and the final resolution together.
Ownership people can rely onAssign the right technician and make the next step clear.
Explore the support workspace
A WORKFLOW YOUR TEAM CAN FOLLOW.

Every IT request.
A clear path to resolution.

Capture the issue, coordinate the response, and document the outcome. Moving from email or a spreadsheet? Start with our IT help desk rollout guide.

Get hands-on with the full demo
ONE TICKET. THE COMPLETE CONVERSATION.
SAMPLE TICKET · TS-1042New Request

VPN won’t connect
from home

Jordan Miller Just received
JM
Jordan Requester

I can’t connect to the VPN from home. Could you take a look?

Troublesheet Ready for triage

A clear request is the start of a good fix.

Assign to Alex
Illustrative ticket workflow · Explore each step
CONNECTED CONVERSATIONS. BETTER CONTEXT.

Keep the context.
Wherever support happens.

From a phone call to a screen-sharing session, keep the diagnosis, decisions, and next steps in the ticket. Your team can pick up the conversation with the full picture.

Document the conversation

Capture useful details in public replies and private team notes.

Coordinate with confidence

Give Admins, Managers, Supervisors, and Techs the access their work needs.

Make the resolution useful

Record what worked, then resolve or close the request with its history intact.

See the workspace in action
An IT specialist guides a colleague through a shared screen during a remote support call.
CALL. COLLABORATE. DOCUMENT.The conversation continues here.

Use your preferred calling and screen-sharing tools. Keep the ticket history in Troublesheet.

One record. Shared understanding.Request details · Team notes · Resolution history
BUILT WITH EARLY TEAMS

Help shape a better help desk.

Try Troublesheet with your team. Tell us what makes everyday support easier, and what still gets in your way.

Share your feedback
SAAS PLANS & SUBSCRIPTIONS

Support that grows
with your team.

Choose the features and capacity your support team needs. Requester accounts stay free on every plan.

Three monthly plans · Subscriptions opening soon
Monthly plan
THE EVERYDAY ESSENTIALS

Essential

A complete ticket workflow, from the first request to the final fix.

$29.99per tech / month

Core support, without the clutter

  • Ticket portal and shared queues
  • One connected support mailbox
  • Knowledge base and saved replies
  • Private notes and attachments
  • Basic dashboard and CSV export
  • 1 GB attachment storage per workspace
Create a pilot accountExplore today. No payment required.
Recommended
MORE CONTROL. CLEARER INSIGHT.

Professional

Coordinate work, measure service, and make the workspace your own.

$59.99per tech / month

Everything in Essential, plus

  • Full reporting and service targets
  • Device inventory and ticket links
  • Company branding
  • 20 enabled automation rules
  • 1,000 automation runs per month
  • 5 GB attachment storage per workspace
Create a pilot accountExplore today. No payment required.
Monthly plan
ROOM FOR MORE

Business

Higher shared allowances for more demanding support operations.

$99.99per tech / month

Everything in Professional, plus

  • 100 enabled automation rules
  • 10,000 automation runs per month
  • 20 GB attachment storage per workspace
  • AI Assist controls when configured
  • Admin-set AI budget, up to 1,000/month
  • Existing records retained on downgrade
Create a pilot accountExplore today. No payment required.

The pilot is open. Subscriptions are on the way.

Explore the features available today while we prepare subscriptions. Plans are $29.99, $59.99, and $99.99 USD per tech per month, billed monthly before applicable tax. All plans include security, MFA, free requesters, and CSV export. Storage and monthly usage allowances are shared per workspace; files are limited to 25 MB. AI Assist requires a configured provider and Admin opt-in. Pilot access and existing subscription prices are preserved.

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PRACTICAL RESOURCES FOR IT TEAMS

Build a clearer IT support workflow.

PLAN YOUR NEXT STEP.

Your help desk
questions, answered.

Something else on your mind?
Talk to us

Who is Troublesheet built for?+

Troublesheet is IT help desk software for organizations that need clear ownership, conversations, and resolution history. IT teams in education, construction, manufacturing, professional services, and other industries can use the same core workflow. The focus is everyday IT support, with organization-specific roles and access.

Can it replace a shared IT support inbox?+

It can give your team one queue with ticket owners, priorities, follow-ups, and documented fixes. Start with the requester portal or configure a compatible support mailbox. Email requires setup and testing; existing inbox history is not imported automatically. Our shared inbox transition guide walks through the rollout.

What is Troublesheet AI Assist?+

AI Assist is built into the ticket view to summarize the public conversation and suggest replies for technicians to review and edit. It never sends a reply automatically. Live AI requires provider setup and organization opt-in, with usage limits controlled by your Admin. The demo includes clearly labeled local samples so you can explore the workflow.

Is Troublesheet a SaaS platform?+

Yes. Troublesheet is Software as a Service (SaaS): a cloud-based IT help desk you use through a web browser. There’s no desktop app to install. Your organization shares tickets, conversations, and support history with access controlled by role. The pilot is open; paid subscription plans are coming soon.

Can I try it before creating an account?+

Absolutely. The interactive demo has sample tickets you can search, assign, update, and resolve. Changes stay in your browser, and no real requests are sent.

What kinds of requests can it handle?+

Hardware, software, network issues, access requests, and the everyday “something’s not working.” Choose a category and priority, add the details, and keep updates in the ticket conversation.

Who can see my tickets?+

Tickets belong to your organization. Requesters see their own requests; staff access follows their role and individual permissions. Signing up does not grant access to another organization’s tickets.

Can I bring Troublesheet to my team?+

Yes. Create an organization, add people by email, and assign Admin, Manager, Supervisor, or Tech access. Role defaults and individual permissions are editable. Explore the pilot today, or compare our plans. Monthly plans are Essential at $29.99, Professional at $59.99, and Business at $99.99 USD per tech, with free requester accounts. Paid subscriptions are opening soon.

Can I subscribe to a paid plan now?+

Paid subscriptions are not open yet. We’re preparing three monthly plans, starting at $29.99 USD per tech per month. Requester accounts stay free on every plan. You can create a pilot account or try the demo today without a payment.

BRING YOUR TEAM’S SUPPORT TOGETHER.

Troubleshoot with
Troublesheet.

Bring your people, requests, and resolutions together.

Create your account Try the demo
Want a look around first? The demo needs no account.