IT support, simplified

Turn tech trouble into a clean sheet.

Troublesheet gives IT teams a fast, uncluttered place to capture requests, assign work, collaborate and close the loop.

See what it does

Fast to deploy Built for shared hosting No bloated stack

troublesheet.com

GOOD MORNINGSupport queue

+ New ticket

NEW12OPEN28WAITING6

Password reset for VPNOpenNormal

Lab printer offlineNewHigh

Adobe license requestWaitingNormal

FOR REAL IT WORKHELP DESKDESKTOP SUPPORTLABSFACULTY & STAFFSMALL TEAMS

THE GOOD STUFF

Everything a help desk needs.
Nothing it doesn't.

Built around the workflows support teams actually use every day.

A queue you can understand at a glance.

See what’s new, open, urgent, waiting and assigned without digging through layers of menus.

TS-01042Classroom PC won’t bootUrgent

TS-01041New employee setupHigh

TS-01040Printer driver updateNormal

Clear ownership

Assign requests to technicians and see team workload without a spreadsheet.

Real conversations

Replies, internal notes and screenshots stay attached to the ticket that matters.

Requester portal included.

Users see their own tickets, statuses and conversations while technicians get the full support queue.

OpenWireless drops in conference roomUpdated 12 minutes ago

WORK THE PROBLEM

From “something’s broken”
to “fixed.”

Capture

Subject, details, category, priority and a screenshot if needed.

Triage

Assign the right technician and move it into the working queue.

Collaborate

Reply to the requester or leave an internal note for the IT team.

Resolve

Close the request with a clean history of what happened.

SENSIBLE SECURITY

Small footprint.
Serious basics.

Passwords are hashed, SQL uses prepared statements, forms use CSRF protection, roles are enforced server-side, uploads are protected, and repeated login failures are throttled.

PHP 8.2+ compatible
MySQL + PDO
Protected attachments
Admin / Agent / Requester roles